Privacy Policy – Mangovo Safaris
Last Updated: 18 Nov 2025
Mangovo Safaris (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a lawful, transparent, and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mangovosafaris.co.za, make an enquiry, or book a safari with us.
This policy complies with the Protection of Personal Information Act (POPIA) of
South Africa.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide to Us
When you contact us, request a quote, or make a booking, we may collect:
● Full name
● Email address
● Phone number
● Country of residence
● Number of guests
● Travel dates
● Special requirements or preferences
● Billing information (if applicable)
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
● Device information (browser type, IP address, operating system)
● Pages visited
● Time spent on the site
● Referral source
● Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)
1.3 Booking & Communication Information
When you engage with us via email, WhatsApp, or website forms, we may collect:
● Booking history
● Communication logs
● Feedback or reviews
2. How We Use Your Information
We use your information to:
● Process enquiries and bookings
● Provide quotes, itineraries, and relevant safari information
● Communicate with you regarding your trip
● Improve our website, products, and customer experience
● Send optional marketing or promotional material (only with your consent)
● Comply with legal obligations
3. Legal Basis for Processing (POPIA)
We process your personal information based on the following grounds:
● Your consent (e.g., newsletter sign-ups, enquiries)
● Performance of a contract (processing bookings)
● Legitimate business interests (customer service, analytics, fraud prevention)
● Legal obligations (financial, tax, and regulatory requirements)
4. How We Store and Protect Your Information
We take appropriate technical and organisational measures to secure your personal information, including:
● Encrypted communication (HTTPS)
● Access controls and password-protected systems
● Secure cloud-based storage
● Regular monitoring for security vulnerabilities
We retain personal information only for as long as necessary to fulfil the purposes
outlined in this policy or to comply with legal requirements.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with:
5.1 Service Providers
For the purpose of operating your safari, such as:
● Accommodation partners
● Safari guides
● Travel service suppliers
Only essential information required to deliver the service is shared.
5.2 Third-Party Tools
We may use third-party services such as:
● Google Analytics
● Meta/Facebook Pixel
● Email marketing platforms
● Payment processors (if used)
These providers may collect anonymised or aggregated data to help us improve website performance and advertising.
5.3 Legal Requirements
We may disclose information where required to comply with a legal obligation or protect the rights and safety of Mangovo Safaris, our clients, or others.
6. Cookies and Tracking Technologies
Our website uses cookies to:
● Improve user experience
● Analyse website traffic
● Personalise marketing campaigns
● Remember user preferences
You may disable cookies in your browser, but some features of the site may not function properly.
7. Your Rights Under POPIA
You have the right to:
● Request access to your personal information
● Request correction or deletion of your information
● Withdraw consent at any time
● Object to the processing of your information
● Request that your data not be used for marketing
● Lodge a complaint with the Information Regulator
To exercise these rights, please contact us at:
Email: info@mangovosafaris.co.za
Phone: +27 76 515 0986
8. Marketing Communication
If you subscribe to our mailing list or request safari information, you may receive:
● Safari updates
● Promotional offers
● Wildlife and travel content
You can unsubscribe at any time using the link in our emails or by contacting us directly.
9. External Links
Our website may include links to external websites. We are not responsible for the content or privacy practices of these sites. We recommend reviewing their privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation or business operations. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Mangovo Safaris
Email: info@mangovosafaris.co.za
Phone: +27 76 515 0986
Website: https://mangovosafaris.co.za/